Privacy Policy

Effective Date: 13 September 2025

Who We Are

Our website address is: https://onlinevetconsultation.com. We are an online veterinary consultation service that connects pet owners with top-rated veterinarians through secure video consultations.

Information We Collect

Consultation Information

When you book a veterinary consultation, we collect:

Your name, email address, and contact information
Pet information (name, species, breed, age, weight, medical history)
Your consultation concerns and questions
Payment information (processed securely through third-party payment processors)
Video consultation recordings (for quality assurance and veterinary record-keeping purposes)

Website Usage Data

We collect information about how you use our website, including:

IP address and browser user agent string
Pages visited and time spent on our site
Referral sources and search terms used to find us
Device and browser information

Analytics and Tracking

Clicky Analytics

We use Clicky Analytics to understand how visitors interact with our website. Clicky collects anonymized data about your visit, including pages viewed, time spent on site, and general location information (country/region level). This data helps us improve our website experience and services. You can learn more about Clicky’s privacy practices at https://clicky.com/terms/privacy.

Other Tracking Technologies

We may use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website performance.

Media

If you upload images to the website (such as photos of your pet for consultation purposes), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Video Consultations and Third-Party Services

Zoom Integration

Our veterinary consultations are conducted via Zoom. When you participate in a consultation, Zoom’s privacy policy and terms of service apply to the video session. We recommend reviewing Zoom’s privacy policy at https://zoom.us/privacy.

Consultation Records

Video consultations may be recorded for quality assurance, training purposes, and to maintain veterinary records. These recordings are stored securely and are only accessible to authorized personnel.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your information with:

Veterinarians

Your consultation information is shared with the veterinarian conducting your consultation to provide proper veterinary guidance.

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

Payment processors (for secure payment handling)
Email service providers (for sending consultation confirmations and reports)
Cloud storage providers (for secure data storage)
Analytics providers (including Clicky Analytics)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

If you request a password reset, your IP address will be included in the reset email.

International Data Transfers

If you are located outside the United States, please note that we may transfer your personal information to the United States for processing and storage. By using our services, you consent to such transfers.

How Long We Retain Your Data

Consultation records and veterinary reports: Retained for 7 years in accordance with veterinary record-keeping requirements
Comments: Retained indefinitely to recognize and approve follow-up comments automatically
User account information: Retained while your account is active and for a reasonable period afterward
Website analytics data: Retained for 26 months
Payment information: We do not store payment card details; this information is handled by our secure payment processors

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate personal data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal data in certain circumstances

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, veterinary record-keeping, or security purposes.

To exercise any of these rights, please contact us at [insert contact email].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Your consultation data is processed on secure servers in the United States and may be accessed by our veterinarians and authorized support staff to provide our services.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date. We encourage you to review this privacy policy periodically.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us through our contact us page.

This privacy policy was last updated on 13 September 2025