Online Vet Consultation for Your Peace of Mind

Connect on a live video call with a top-rated veterinarian for expert advice and peace of mind — all for just $29.95.

How it Works:

1. Fill Out the Quick Form

Share a few details about your pet and why you’d like a consultation.

2. Select a Time That Fits Your Schedule

Pick a slot that works for your schedule and get matched with a top-rated vet ready to help.

3. Connect With a Vet by Video Call

Keep your pet relaxed and comfortable by connecting with a vet over video—no stressful clinic visit needed.

4. Receive a Helpful Care Guide for Your Pet

Our vets provide a clear care guide with actionable advice for your pet, along with a recap of the discussion.

How Telehealth Can Help Your Pet

Skip the Stress of Travel

Trusted advice while your pet stays in their favorite place.

Trusted Veterinarians

Every vet is highly trained and experienced, so you know you’re speaking with a knowledgeable professional you can rely on.

Tailored to Your Pet

We listen carefully to your concerns—because we know pets aren’t just animals, they’re family.

Clear Next Steps

We’ll follow up with a written report after the call, so you can easily review our guidance anytime.

Trusted Guidance for Your Pet’s Well-Being

Connect with a friendly, certified veterinarian in a 20-minute Online Vet Consultation. Share your questions, talk through your concerns, and get expert guidance — all from the comfort of home.

The vet will listen carefully, learn about your pet’s situation, and offer advice that fits your needs. While we can’t prescribe medication, we can help you understand what’s going on, give you practical care tips, and let you know if it’s time for an in-clinic visit.

Frequently Asked Questions (FAQ)

Take a look below for answers to some of the most frequently asked questions:

How long does an Online Vet Consultation last?

Each online vet consultation is scheduled for 20 minutes. Following your appointment, you’ll receive a detailed, personalized report via email that summarizes your discussion with the veterinarian and outlines any recommended next steps for your pet’s care.

How much does a consultation cost?

An Online Vet Consultation is available for a one-time fee of $29.95 USD (reduced from $60.00). This covers your complete online veterinary experience, including the 20-minute video consultation and a detailed personalized report delivered after your appointment.

How can I share photos of my pet with the vet?

You can upload photos when you book your appointment using the image upload option in the booking form. If you’d like to share additional photos later, you can also upload them directly in the Zoom chat during your consultation.

How do I prepare for the Online Vet Consultation?

Getting ready is simple. Make sure you have a device with the Zoom app installed — you can use your phone, computer, or tablet. If you haven’t already, download Zoom for free from their official website: https://zoom.us/download

For the best experience, try to join the call from a quiet spot without too much background noise or distraction. You’re welcome to have your pet with you for part or all of the consultation. Depending on your concerns, the vet may ask to see your pet during the call.

How do I join the Online Vet Consultation?

A Zoom link will be sent to your email before your appointment. You can click the link up to 5 minutes before the scheduled start time to join the call.

If Zoom isn’t already installed on your device, the link will guide you through installing the free Zoom app. You can also download it anytime from the official Zoom website: https://zoom.us/download

You’ll be able to join your online consultation from your device of choice:

Phone
Computer
Tablet

Do I need to have my camera on for the consultation?

No — using video is optional. You’re welcome to join with audio only if that’s more comfortable for you. However, we do recommend turning on your camera if your pet is with you, as it helps the vet provide the best possible support.

What does a typical consultation look like?

During your consultation, the vet will review the concerns you shared in your booking form and ask a few follow-up questions. They’ll provide advice, help assess your pet’s situation, and guide you on the best next steps.

Can the vet issue prescriptions?

No — prescriptions require an in-person veterinary client–patient relationship, which means a vet must be licensed in your specific location. While we can’t prescribe medication, our vets can help you understand whether your pet may need it, explain what tests an in-clinic vet might recommend before issuing a prescription, and give you an idea of potential costs. If needed, we can also guide you toward finding a local veterinarian who can provide further care.

Should I go to an in-person clinic, or should I do an Online Vet Consultation?

Online vet consults are a great option for questions about your pet’s health, nutrition, behavior, training, or general medical concerns. Our vets can give you peace of mind, practical guidance, and clear next steps to keep your pet happy and healthy.

However, an online vet consult is not a replacement for an in-person exam. If your pet is experiencing an emergency or any life-threatening situation, please contact a local veterinarian right away.

Do you need to see my pet’s medical records?

No, you don’t need to upload or share your pet’s medical records to book a video call. While any background information you can provide is always helpful, it’s not required. Our vets can guide you and your pet during the consultation based on what you share with us in real time.

How can an Online Vet Consultation help my pet?

With an online vet consultation, you get direct access to professional veterinary advice without leaving home. Our vets can guide you on questions about your pet’s health, nutrition, behavior, and non-urgent illnesses. Unlike the time constraints of a busy clinic, we’re able to give your concerns the detailed attention they deserve. We’ll also help you understand whether your pet’s situation requires an in-person visit, and how urgently. If you don’t already have a trusted clinic, we can even assist you in finding a local veterinarian nearby.

What are some things that our vets can't do through an online consultation?

Our veterinarians cannot perform physical exams, make formal diagnoses, or prescribe medication. However, they can provide trusted advice and guidance, and help you create a clear action plan for your pet’s health, nutrition, behavior, and non-urgent illness needs.

What regions are we not able to provide services to?

At this time we’re unable to serve customers in the Canadian provinces of Ontario and British Columbia due to local veterinary legislation.

We hope these regulations change in the future so we can extend our services to pet parents in these regions as well.

What if I have more than one pet?

We’re always happy to meet the whole family! To give each pet the individual care and attention they deserve, please book a separate consultation for each one. This way, our vets have enough time to focus on their unique needs.

Will my consultation be recorded?

We record calls for quality and training purposes, and so our vets can review your pet’s history to provide you with the most accurate and personalized recommendations after the consultation.

Find Specialized Help for Your Pet

Get targeted advice based on your pet’s specific needs:

Please visit your local vet hospital if you need a prescription or if your pet is experiencing any of these signs:

Bleeding that won’t stop
Bloated abdomen
Collapse
Inability to urinate
Rapid or shallow breathing
Seizures
Severe pain or trauma
Unconsciousness or lack of response

The above is not an exhaustive list. In the event of an emergency, your pet needs to be seen in person. A telehealth session can be helpful in many cases, but it is not a substitute for visiting an in-person vet hospital.